FAQ

WHAT PAYMENT METHODS DO YOU ACCEPT?

We take all major debit and credit cards and cash.

HOW LONG IS DELIVERY?

We aim to have all take away orders received within an hour of the order being received

DO YOU OFFER VEGAN AND VEGETARIAN OPTIONS?

Yes we have many vegetarian options, just look out for the vegan and vegetarian icons on the menu page of our website or app. Alternatively Vegan and Vegetarian Dishes have their own category.

DO YOU DO REFUNDS?

Sorry, we CAN NOT provide a refund on any food, however if the food is incorrect or any item is missing, we can then provide you with the correct order free of charge.

WHAT IS YOUR CONTACT NUMBER?

01872 222211 / 01872 225566

IF I AM NOT HAPPY WITH THE SERVICE, WHERE DO I MAKE A COMPLAINT?

You can contact the manager in the restaurant (01872 222211 / 01872 225566) or via our Facebook messenger.

DO YOU HAVE SOCIAL MEDIA?

Yes we have facebook - ‘Nazim truro’ and our Instagram - ‘Nazim_Truro’

MONEY HAS BEEN TAKEN OUT OF MY ACCOUNT, BUT MY ORDER WAS DECLINED?

The money does not transfer to us when an order is declined, the money will be refunded within 24 hours by your bank.

DO YOU CATER FOR LARGE EVENTS? BIRTHDAYS, WEDDINGS, PRIVATE PARTIES ETC

Yes we do, we have catered to several large events, images and videos of this is on our Facebook page.

IS YOUR APP FREE TO DOWNLOAD?

Yes it is

CAN I CANCEL MY ORDER?

Yes you can if it has not started prepping already.

IF MY ORDER IS LATE CAN I GET A REFUND?

Unfortunately, we don’t do refunds, please ring the takeaway to sort out an alternative.